Infor

At the highest level, you are the person responsible for ensuring exceptional support experiences for our customers using the application modules (non-Finance) of our Infor LN based Cloudsuites /Infor LN ERP system. As a Product Support Analyst, you will act as a trusted advisor, applying your ERP knowledge to analyse customer-reported issues, answer functional and technical questions, and collaborate with our development team to drive product improvement.

This is a great opportunity to become a specialist in an enterprise solution software within a global support team. You will have the opportunity of a 18-month mentorship.

A Day in The Life Typically Includes:

Product Support Analysts serve as subject matter experts and customer advocates, especially for application-related ERP functionality. You will manage support cases from start to finish, using problem-solving skills and business knowledge to guide customers toward effective solutions.

This is accomplished by:

• Serving as the primary point of contact for European customers on the Logistics and Manufacturing Module of the ERP
• Analysing and resolving customer-reported problems, providing timely updates and guidance through to case closure.
• Reproducing software issues and working with the product development team to identify and resolve defects.
• Ensuring all customer interactions and case activities are clearly documented in our internal tracking systems.
• Collaborating with support leadership and product managers to escalate urgent issues and share customer feedback.
• Continuously developing your ERP and logistics/manufacturing knowledge through structured training, peer collaboration, and self-study.

Basic Qualifications:

• Bachelor’s degree in Supply Chain/Warehousing, Logistics, Engineering, Computer Science, Economics, or equivalent relevant experience.
• Excellent written and verbal communication skills in English.
• Strong customer service orientation with effective interpersonal and organizational skills.
• Proven ability to multi-task and manage competing priorities in a fast-paced environment.
• Analytical thinking with the ability to troubleshoot functional software issues.

Preferred Qualifications:

• Experience using or supporting ERP software systems (e.g., Infor LN, LN based CloudSuites)
• Working knowledge of SQL or basic programming is an advantage.
• Prior experience supporting software for logistics operations or in a manufacturing context.