Infor

As a Cloud Consultant you will work to recommend innovations and process improvements that will make implementation/delivery cycles more efficient resulting in a positive customer experience.

A Day in The Life Typically Includes:

• Analysis of Production Issues and support continuous Operations and delivery pipeline.
• Proactiveness in responding to customer query and regular updates on Incidents.
• Analysis of Extension Source Code and development tasks relative to platforms support and service delivery.
• Communicate effectively and appropriately, with both internal and external teams as needed.
• Provide internal and external customers with excellent customer service.
• Available for Support 24*7 in case of production down issues.
  
• Willing to extend and support over weekends & holidays to ensure that customer business is not impacted.
• Drive technical innovation and efficiency in cloud infrastructure operations via Digital Innovation.

Basic Qualifications:

• Experience in scripting and code debugging.
• Work experience within the Information Technology field.
• Experience with continuous integration tools, ION, BODs.
• Experience with generating and analysis of Trace Files, CGP’s, Parallel Processing.
• Experience with troubleshooting.
• Experience in added applications like Factory Track, Supplier Exchange, Automotive exchange.

Preferred Qualifications:

• Experience exploring Cloud technologies.  
• Experience writing Extensions, Code Debugging & Simulation of issues.
• Experience from both developer and Customer Support positions.