Infor

General

The agent must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices.  They will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to relevant colleagues and departments for resolution. They will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts.

Their focus is to maximize cash collections for the Company.

Duties and responsibilities:

• Maximize cash collections for clients and collecting to the targets set
• To work through daily call lists in a timely manner averaging 40 outbound calls per day
• Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
• Flexible approach to workload to ensure cover if another member of the team is out of the office
• Send out daily system generated reminder letters and monthly statements
• Any adhoc duties which may arise
• Responsible for assigned accounts

Person Specification

Key Competencies (E= Essential, D= Desirable):

• Excellent written and verbal communications skills in English and a native French/Spanish/Italian/Portuguese speaker. Language dependent on role available. (E)
• Detail focused ensuring they follow up all unresolved matters and record data accurately (E)
• Some Credit Control experience preferably within a large organization (D)
• Target driven (E)
• Firm but patient approach, strong objection handling skills (E)
• Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage (D)
• Oral and written communication skills (E)
• Interpersonal skills (E)
• Basic decision making ability (E)

Knowledge, Skills and Experience (E= Essential, D= Desirable):

Established Goals and Objectives:

• Proactive in the pursuit of debts, ensuring they maximize outbound calling time
• Provide high level of responsiveness to requests for information.
• Maintain excellent working relationship with clients and the business
• Comply with established processes.
• Contribute to process improvements.

Reporting Structure

• Operates under moderate supervision
• Typically reports to the Credit Control Supervisor/Credit Control Manager