Infor

We are seeking a skilled and motivated Collection Specialist to join our team. The ideal candidate will be responsible for managing and collecting outstanding accounts receivable from our customers. The duties include managing invoice delivery to customers, monitoring accounts receivable statements to identify overdue and outstanding receivables, contacting customers or business partners to notify them of overdue payments and negotiating payment arrangements and/or resolutions if any disputes/issues, documenting receivables collected, collection status, doing customer credit check, and preparing incoming cash forecast. This role requires excellent communication skills, attention to detail, and the ability to work independently to meet collection targets.

• Manage and responsible on delivering invoices and tax invoices to customers in daily basis.
• Regularly review and monitor accounts receivable to identify overdue accounts.
• Contact customers with overdue accounts via phone, email, or mail to remind them of outstanding payments.
• Negotiate payment plans and schedules with customers to ensure timely debt recovery.
• Maintain accurate records of all collection activities, including customer interactions and payment statuses.
• Investigate and resolve any billing discrepancies or disputes to facilitate payment.
• Ensure all collection activities comply with company policies and relevant regulations.
• Prepare and submit regular reports on the status of overdue accounts and collection efforts, also cash forecast related with receivables.
• Work closely with the sales and customer service teams to address any issues that may impact collections.
• Collaborate with the legal department or external agencies when necessary to pursue legal action for debt recovery.
• Check prospective and existing customers’ financials for credit check purposes.
• Prepare and submit Or Sor 4 Form, signed contracts, company affidavit to the Thailand Revenue Department in related with stamp duty of signed contract (if needed).  
• Manage and responsible on compiling and sending signed contracts to regional office in Singapore.
• Collect WHT certificates from customer for any withholding tax deductions on timely manner (monthly basis).
• Prepare the vendor form as requested by customers (usually new customer).
• Pick up office incoming calls and escalate to the respective teams

• Bachelor's degree in Finance, Accounting, Business Administration, or equivalent discipline
• 3-5 years of related experience in collections, accounts receivable, or a related role
• Ability to work as a team member as well as independently, exercising judgment and initiative.
• Relevant certifications (e.g., Certified Credit and Collection Professional) are a plus