Infor

Position Summary

Infor is one of the leading software solution providers for the hospitality industry, helping over 7000 clients in 164 countries in the optimization of their business. We are developing solutions allowing Hoteliers to increase their performance, be more innovative, and rapidly adapt to the evolutions of the Hospitality market worldwide.

As part of the Infor Global Professional Services Team, Revenue Management Consultants oversee the successful implementation of all Infor Hospitality RMS applications (currently EzRMS, RMS Pro and HAi).

They are responsible for conducting implementation projects, provide qualitative Revenue Management consultancy, perform adequate system configuration, and deliver accurate system knowledge and education.

Revenue Management Consultants are primarily working with new Hotels & Resorts clients, but also with existing customer upgrading their systems or ordering additional billable services.

• Coordinating all Installation Project Phases with clients and internal Teams.
• Completing Installation Tasks including Systems’ Setup, Testing and Delivery.
• Willingness to alternate between two shift schedules (7am to 3pm & 2pm to 10pm)
• Working closely with Technical Solutions and RMS Support teams.
• Taking responsibility / ownership of the resolution of possible technical incidents occurring during implementation projects, working with relevant Technical Teams.
• Assist Sales when needed with expert product advice.
• Helping with Documentation, Materials and Internal Reporting.
• Perform other duties that management may from time to time reasonably require.
• Handling most internal and external communications in English, including emails, phone calls, and meetings

Basic Qualifications:

• Entry-level experience in the hospitality industry
• Familiarity with hotel systems at a user level
• Ability to work both independently and as a part of a team
• Ability to work in high paced environment
• Interpersonal and communication skills, both oral and written
• Problem-solving and strategic planning ability
• Analytical skills

Preferred Qualifications:

• Willing to adjust to different situations, roles, or processes, maintaining a proactive approach to problem-solving
• Enjoys engaging with people, building relationships, and providing excellent customer service in a dynamic environment
• Genuine enthusiasm for the hospitality industry

• Competitive compensation
• Possibility of professional growth
• Access to trainings and certifications
• International working environment and top world product development
• Flexible working hours
• Regular team meetup & Stunning colleagues