General information

Country
United States
City
Remote Location
Department
Consulting Services
Job ID
27179

Description & Requirements

Customer Experience Specialist (CES) - Public Sector IT Solutions

Public Sector Solutions

REMOTE US

+ @ 25% travel

Who is Infor?

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

Position Summary

To support our growth, Infor needs to improve the enablement, quality and processes around delivery. This role supports projects and the practice in achieving Infor time to value goals, improving customer satisfaction and investment in the team with development of practice specific materials aligned to the CES education team strategy. The role will also focus on the quality of our responses to customers for deals, with a specific objective of improving win rates.

A Day In the Life…

This person will work with project teams on projects to devise best strategies for data migration, to include considerations for future state as well as in-flight records. Considerations will also include data duplication and quality analysis and recommendations, as well as documenting data cleansing opportunities and recommended methods. Will work with Solutions team to devise best practice approaches for IA and projects where IA is only partially implemented or is not feasible for the customer.

Basic Qualifications

  • Directing Customer Experience Services for Public Sector Solutions
  • Consulting and implementing Public Sector solutions
  • Customer experience services background
  • Education team strategy collaboration
  • Mapping out processes
  • Enablement, processes for solutions delivery
  • Time to value goals
  • An understanding of SQL would be extremely helpful to communicate well with the offshore team and what they’re looking for.

What Will Put You Ahead?

  • Infor experience
  • SQL

Infor Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo. We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com. Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email us.hrprograms@infor.com.


Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 


Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf