Infor

Job Summary:

The HR Shared Services Representative will be responsible for managing HR processes, HR operations, query management, benefits administration, and employee records while maintaining confidentiality of employee data and provide seamless HR support to employees across the organization. This role will involve ensuring compliance with legal regulations, providing timely and accurate payroll services, and handling various HR-related inquiries. The HR Shared Services Representative will act as the first point of contact for HR service delivery and will work closely with HR and Finance teams to ensure smooth operations.

Key Responsibilities:

• HR Operations:
• Provide HR support services to employees regarding HR policies, procedures, and benefits.
• Manage employee records and ensure accurate data entry into HRIS (Human Resources Information System).
• Assist with onboarding and offboarding processes
• Coordinate HR documentation, including employment contracts, amendments, and certificates.
• Compliance and Reporting:
• Ensure adherence to labor laws, tax laws, and company policies in payroll and HR processes.
• Generate and review payroll reports for accuracy and compliance.
• Assist in auditing payroll and HR data and respond to internal and external audits.
• Prepare and submit reports required by regulatory agencies
• Process Improvement:
• Suggest and implement improvements to enhance the efficiency and effectiveness of HR shared services and payroll processing.
• Identify opportunities for automation and digital solutions to streamline HR processes.
• Employee Experience:
• Maintain confidentiality and professionalism in dealing with employee information.
• Ensure employees’ concerns regarding payroll and HR processes are handled professionally and promptly.
• Assist in developing employee communication materials related to payroll and HR policies.

Qualifications:

• Education & Experience:
• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum of 2-3 years of experience in HR shared services
• Experience with HRIS and payroll software
• Skills & Competencies:
• Strong knowledge of payroll processes, benefits administration, and HR best practices.
• Knowledge of relevant labor laws and tax regulations.
• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
• Ability to manage sensitive and confidential information.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Desirable:

• Experience in implementing HR automation tools or systems.
• Experience in HR operation activities for ASEAN countries (Singapore, Vietnam, Thailand, Malaysia, Indonesia)