General information

IT Business Innovation
Job ID

Description & Requirements

The Associate IT Support Specialist provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connection. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues.

A Day in The Life Typically Includes:
  • Resolves client application questions or problems in the area of system set up, product functionality and product enhancements within the Infor OS
  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
  • Involved in any additional follow up, testing and troubleshooting.
  • Manages workload effectively following Support Procedures.
  • Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
  • Contributes information to the Support knowledge base

What You Will Need:
  • Experience across Windows technologies is key
  • Exposure to network and troubleshooting in TCP/IP
  • Exposure to Web technologies
  • Can adapt to a fast paced environment
  • Good learning and listening skills
  • Flexible attitude
  • Willingness to work at the weekend

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.