General information

Job ID

Description & Requirements

Essential Duties
Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes.
Researches and gathers information; interprets software business and organizes and writes content for documentation projects.
Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content.
Creates, tests, and troubleshoots online help for assigned software applications.
Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards.
Takes an active role in projects, presents ideas in a constructive manner, demonstrates openness and builds on the ideas of others.
• Works with business, quality and programmer analysts to ensure appropriate UI content and design.
• Plans projects and schedules, balances multiple projects, and follows through on project deadlines.
• Initiates and implements new tools and improvements to technical processes
• Assists other writers with writing, tools, technical and standards issues.
Basic Qualifications
Bachelor’s degree in technical writing, business, or computer science or the equivalent level of technical training and work experience.
Requires 3 to 6 years of relevant experience.
Demonstrates excellent English language usage and writing skills.
Advanced problem solving and analytic skills.
Familiarity with markup languages and proven experience with an authoring tool such as XMetaL Author, Arbortext Epic, the Adobe Technical Communications Suite, Madcap Flare, or Dreamweaver.
Excellent interpersonal skills Good PC skills with knowledge of various operating systems, file management tools, graphic design tools, and common MS office applications.
Preferred Qualifications
• Industry specific knowledge or experience
• Excellent interpersonal skills; works well with team members at all levels of the organization.
• Manages time effectively resulting in maximum overall efficiency.
• Resourceful and creative in devising processes and solutions.
Position Summary
Plan, organize, write online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The information developer works closely with development teams. The scope of external communication is limited. Has to operate under general supervision; typically reports to a Manager of Information Development.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.