General information

Country
India
State
Telangana
City
Hyderabad
Department
Development
Job ID
28277

Description & Requirements


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Position Title:                  Information Developer, Associate

Location:                          Hyderabad

POSITION SUMMARY:

Plans, organizes, writes and codes online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The associate information developer works closely with development teams. External communication is limited. Operates under general supervision, typically reporting to a manager of Information Development.

ESSENTIAL FUNCTIONS:

·       Demonstrates technical writing expertise by writing and publishing online user and administrator content including new release content.

·       Researches and organizes content for documentation projects.

·       Learns and develops technical writing competency in the company’s writing style.

·       Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards; seeks and implement suggestions from mentors and content analysts

·       Works with and learns the company’s software applications in order to have a strong working base of knowledge from which to write user documentation. Works proactively to build knowledge of assigned applications.

EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS:

Minimum Qualifications:

·       Bachelor’s degree in technical writing, information design, business, or computer science or the equivalent level of technical training and work experience

·       Entry level position with less than 2 years of technical writing experience

·       Demonstrates excellent English language usage skills.

·       Effectively uses information development authoring tools, has classroom level exposure to a variety of tools, or demonstrates ability to learn to use new tools quickly.

·       Demonstrates PC skills with knowledge of various operating systems, file management tools, and common MS office applications.

Preferred Qualifications:

·       Industry specific knowledge or experience or technical writing internship.

·       Familiar with markup languages through either experience or classroom exposure.

·       Familiar with graphics tools through either experience or classroom exposure.

·       Strong research and writing skills.

·       Excellent interpersonal skills; can work well with team members at all levels of the organization.

·       Manages time effectively resulting in maximum overall efficiency; ensures successful completion of tasks.

Position Title:              Information Developer

POSITION SUMMARY:

Plans, organizes, writes and codes online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The information developer works closely with development teams. External communication is limited. Operates under general supervision typically reporting to a manager of Information Development.

ESSENTIAL FUNCTIONS:

·       Demonstrates technical writing expertise by writing and publishing online user and administrator content including new release content.

·       Researches and gathers information; interprets software business and technical designs and organizes and writes content for documentation projects.

·       Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content.

·       Delivers quality documentation with minimal errors; edits materials for clarity, organization, and adherence to standards.

·       Takes an active role in projects, presents ideas in a constructive manner, demonstrates openness and builds on the ideas of others.

EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS:

Minimum Qualifications:

·       Holds a Bachelor’s degree in technical writing, information design, business, or computer science or the equivalent level of technical training and work experience.

·       Requires 3 to 5 years of relevant experience.

·       Demonstrates excellent English language usage and writing skills.

·       Advanced problem solving and analytic skills.

·       Familiarity with markup languages and proven experience with an authoring tool, with XML and HTML editors, and video capture and production tools.

·       Good PC skills with knowledge of various operating systems, file management tools, graphic design tools, and common MS office applications.

·       Excellent interpersonal skills; works well with team members at all levels of the organization.

Preferred Qualifications:

·       Industry specific knowledge or experience

·       Manages time effectively resulting in maximum overall efficiency.

·       Resourceful and creative in devising processes and solutions.


Position Title:              Information Developer, Senior

POSITION SUMMARY:

Plans, organizes, writes and codes online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The technical writer works closely with development teams. The scope of external communication is limited. Operates under minimal supervision; typically reports to a manager of Information Development. Provides work leadership to less senior writers.

ESSENTIAL FUNCTIONS:

·       Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes

·       Researches and gathers information; interprets software business and technical designs and organizes and writes content for documentation projects.

·       Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive repetitive and unnecessary content.

·       Creates, tests, and troubleshoots online help for assigned software applications.

·       Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards.

·       Works with business, quality and programmer analysts to ensure appropriate UI content and design.

·       Plans projects and schedules, balances multiple projects, and follows through on project deadlines.

·       Initiates and implements new tools and improvements to technical processes

·       Assists other writers with writing, tools, technical and standards issues.

EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS:

Minimum Qualifications:

·       Holds a Bachelor’s degree in technical writing, information design, business, or computer science or the equivalent level of technical training and work experience.

·       Requires 6 to 9 years professional experience using or writing about business software.

·       Demonstrates excellent English language usage, writing and editing skills.

·       Experience with XML and HTML markup languages and advanced level experience with XML editors  such as ones by Oxygen, XMetal, or Arbortext.

·       Excellent enterprise resource planning application knowledge and user awareness.

·       Excellent interpersonal communications skills; works well with personnel from all organization levels.

·       Illustrates concepts using visual design knowledge and skills.

·       Knowledge of and experience using various computer operating systems, file management tools, graphic design tools, and common office application software tools.

Preferred Qualifications:

·       Industry specific knowledge or experience.

·       Good understanding of the development process including design, programming, and quality assurance.

·       Thrives in a fast-paced, ever-changing environment; manages time effectively resulting in maximum overall efficiency.

·       Advanced problem solving and analytic skills; resourceful and creative in devising solutions.


Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.