Infor

As part of the Hardware Operations function, the Order Entry Specialist will interface daily with customers via telephone or email to assist, provide updates as requested, and enter orders for hardware. This position will process order requests for replacement parts, parts sales, system sales, and provide various support or assistance to aid the customer.

A Day in The Life Typically Includes:

• Ensure that all incoming calls, emails, or open tickets are responded to in a timely manner
• Take order request ensuring accuracy of requests by verifying serial numbers, past order history or working closely with customers or help desk
• Accurately enter all orders in a timely manner to properly issue shipment
• De-escalate customers situation as the occur and escalate as needed
• Monitor returns for timely return
• Maintain accurate documentation, identify waste in processes, and continuous improvement philosophy

Required skills:

• Written and verbal communication skills in the English language
• Experience dealing with end users in a fast-paced environment
• Experience in customer service role with a strong sense of empathy and high standard of customer satisfaction

Preferred Qualifications:

• Experience in all Microsoft Office tools
• Detail-oriented and attention to accuracy of data entry
• Technical background or experience in the technology industry

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/