Infor

The role of a Principal Consultant is pivotal, offering technical leadership and sales support throughout the customer engagement lifecycle. By leveraging industry best practices and comprehensive solution designs, Principal Consultant play a crucial role in ensuring customer success and achieving the desired business outcomes.

Qualifications:

•  Minimum 8-10 years of experience in enterprise software solutions, preferably with Infor products

•  Prior solution architect or enterprise architect experience, preferably with Infor products

•  Experience in intelligent automation, RPA, and AI/ML will be an advantage

•  Industry experience in at least one of the following industries: Healthcare, Distribution, Industrial Manufacturing and/or Food and Beverage.

•  Deep understanding of ERP / enterprise applications, business processes and automation.

•  Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

•  Proven track record of successfully leading and delivering large-scale complex projects.

•  Ability to engage with customers and understand their requirements

•  Ability to work collaboratively across teams and manage multiple priorities.

•  Bachelor’s or Master’s degree in Computer Science or related field.

Preferred Skills:

Prior experience in Infor CloudSuites, Infor OS, RPA or AI would be an advantage.

Responsibilities:

•  Understand customer requirements and provide technical expertise during the sales process.

•  Conduct workshops and discovery sessions to support the innovation adoption / digital transformation agenda by successfully identifying use cases

• Develop and present solution proposals, including architecture diagrams, implementation plans, and cost estimates.

•  Participate in customer meetings and presentations to articulate the value and benefits of proposed solutions.

•  Lead the design and architecture of comprehensive solutions that meet customer needs and align with industry best practices.

• Oversee the implementation of solutions, ensuring they are delivered on time, within scope, and within budget.

•  Provide technical guidance and mentorship to project teams, ensuring high-quality deliverables.

•  Act as the primary technical point of contact for customers throughout the engagement lifecycle.

•  Ensure customer satisfaction by delivering solutions that meet or exceed expectations and address any technical issues that arise.

•  Drive continuous improvement of methods, industry best practices, processes and solutions / products

•  Best Practice knowledge sharing and active participation in relevant Industry Communities of Practice

•  Stay current with industry trends, emerging technologies, and best practices to continuously improve solution offerings.

• Contribute to the development of reusable assets, templates, and methodologies to enhance the efficiency and effectiveness of the practice.

• Foster a culture of innovation by encouraging the adoption of new technologies and approaches

•  Identify and develop innovative automation use cases.

•  Develop PoCs to validate proposed solutions.

•  Contribute to Infor’s enterprise automation and cloud innovation efforts.