Infor

The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day in The Life Typically Includes.

• Resolves client application questions or problems in system set up, product functionality and product enhancements within the Finance Module of the ERP.
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Involved in any additional follow up, testing and troubleshooting.
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
• Contributing and maintaining information in the Support knowledge base. Developing product knowledge and identifying areas for further specialization.  
• 24/7 on call coverage on rotation may be required. 
• Assists support analysts and serves as a resource for others as needed. 

Basic Qualifications:

• Experience working in a customer support role with proficient English speaking skills.  
• Experience analyzing data to resolve diverse functional issues.
• Writing and editing skills which enable you to provide oral and written communication that  articulates functional product ideas.

Preferred Qualifications:

• Experience in Finance or IT Support.