General information

Taguig City
Software as a Service
Job ID

Description & Requirements

Infor Managed Services (IMS) is a department under Global Delivery Services (GDS) offering a subscription model which provides customer a sustainable and cost-efficient service of a client’s specific process or function. Along with the teams in Manila and India, the Mexico center acts as a key service provider for any non-standard requirements of Infor ERP Products. We deliver world-class service excellence through following ITIL standards set across all Managed Services clients worldwide.

Team Lead is responsible for the supervision of day-to-day operations of functional and technical consultants. This role is responsible for process improvements, productivity and efficiency gains, and ensures performance metrics are achieved by providing adequate coaching, and motivation.

A Day in The Life Typically Includes:

  • Work with key stakeholders maintaining alignment and effectively partnering towards common goals and initiatives.
  • Supervise the deliverables of team members and organize for effective and efficient service delivery.
  • Establish employee goals, conduct performance reviews, coaching, and providing career development.
  • Ensure that team members have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations. Identify skills gap and building action plan to address it.
  • Responsible for ensuring all processes, procedures, policies, are implemented and adhered to.
  • Work with Resource Managers, Service Operations Manager, and other service team members to estimate services needed for prospective customers and set process expectations. Understand resource requirements for the entire project, matching those requirements to Infor’s competencies and moving to fill those requirements with Infor, and  provide specialist advice on capacity issues.
  • Coordinate communication with the consultants and Service Operations Manager to include identification of customer expectations, critical business issues, and any pertinent information discovered during the transition.
  • Ensure up-to-date consultant information for resource assignment, customer opportunities, and resource skillsets.
  • Act as next level of escalation for the team members. Escalate major outages/roadblocks to the Customer Management group.
  • Maintain a high level of Infor product knowledge and proficiency in order to constantly improve quality of work and promote innovation.

What You Will Need:

Required skills:

  • Leadership and people management experience; goal setting, coaching, performance managing and inspiring others to achieve goals
  • Result-oriented delivery leader with experience and demonstrated capabilities with workforce and resource management
  • Experience in leading delivery team starting from onboarding through sustaining delivery
  • Experience leading and managing engagements in managed services, transformational programs including emerging technologies
  • Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment

What Will Put You Ahead?

Preferred Qualifications:

  • At least 3 years supervisory experience
  • Experience on Service Management and leading people
  • Solid Business consulting experience, preferably in Human Capital Management (HCM) or Financials and Supply Management (FSM)
  • Independent, self-starting, and possessing good multitasking skills

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.