Infor

Team Lead is responsible for the supervision of day-to-day operations of functional and technical consultants. This role is responsible for process improvements, productivity and efficiency gains, and ensures performance metrics are achieved by providing adequate coaching, and motivation.

A Day in The Life Typically Includes:

• Work with key stakeholders maintaining alignment and effectively partnering towards common goals and initiatives.
• Supervise the deliverables of team members and organize for effective and efficient service delivery.
• Establish employee goals, conduct performance reviews, coaching, and providing career development.
• Ensure that team members have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations. Identify skills gap and building action plan to address it.
• Responsible for ensuring all processes, procedures, policies, are implemented and adhered to.
• Work with Resource Managers, Service Operations Manager, and other service team members to estimate services needed for prospective customers and set process expectations. Understand resource requirements for the entire project, matching those requirements to Infor’s competencies and moving to fill those requirements with Infor, and  provide specialist advice on capacity issues.
• Coordinate communication with the consultants and Service Operations Manager to include identification of customer expectations, critical business issues, and any pertinent information discovered during the transition.
• Ensure up-to-date consultant information for resource assignment, customer opportunities, and resource skillsets.
• Act as next level of escalation for the team members. Escalate major outages/roadblocks to the Customer Management group.
• Maintain a high level of Infor product knowledge and proficiency in order to constantly improve quality of work and promote innovation.

What You Will Need:

Required skills:

• Leadership and people management experience; goal setting, coaching, performance managing and inspiring others to achieve goals
• Result-oriented delivery leader with experience and demonstrated capabilities with workforce and resource management
• Experience in leading delivery team starting from onboarding through sustaining delivery
• Experience leading and managing engagements in managed services, transformational programs including emerging technologies
• Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment

What Will Put You Ahead?

Preferred Qualifications:

• Experience on Service Management and leading people
• Solid Business consulting experience, preferably in Human Capital Management (HCM) or Financials and Supply Management (FSM)
• Independent, self-starting, and possessing good multitasking skills