Infor

A Day in The Life Typically Includes:

• Interact with customers and manage their inquiries via phone, e-mail, and CRM support tool. This includes troubleshooting queries, answering business-related questions, and providing detailed analysis of reported issues. 
• Respond to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable, and communicate details of the resolution.
• Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
• Communicate with partners and various departments within our organization to ensure an integrated approach to client relationships.
• Administer training to clients on various functions within the system.
• Document support procedures and solutions for common issues.
• Assist with training to team members.
• Provide support on assigned projects.

Required skills:

• Proven experience in Customer Service and/or Operations supporting a software application.
• A successful candidate will be detail-oriented, analytical, and an effective problem solver.
• Excellent oral and written communication both in English and Italian; customer relations skills are a must. 
• Demonstrated ability to follow through on tasks/projects assigned.
• Familiarity with Microsoft Office applications (Excel, Word, PowerPoint).
• Capacity to multitask and work in a deadline/time-sensitive environment.
• Ability to work both independently and in a global team environment, which requires listening to group members, sharing knowledge, and assuming responsibility to ensure success in any effort.

Preferred Qualifications: