General information

Maintenance Business
Job ID

Description & Requirements

Customer Success Manager, Associate will provide scalable services to customers including but not limited to - onboarding, customer requests, and references.



A Day in The Life Typically Includes:

• Infor Customer Success Manager, Associates provide Infor customers with guidance and helping customers achieve maximum value from their Infor investment in a 1 to many format.
• Provide attention for customers to minimize disruption, maximize the existing software adoption and utilization, and achieve business outcomes
• Deliver LIVE and recorded webinar sessions that improve customer experience

• Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.
• Customer retention including supporting the renewal process
• Secure customer references by creating raving fans
• Specific Customer Lifecycle support may include:
• Onboarding Sessions
• Adoption Workshops
• Proactive Outreach to customers
• Mutual Benefit Touchpoints
• Report on Customer Health
• Show progress of customer adoption derived from technology and service investment
• Perform benchmarking as appropriate


What You Will Need:

Required skills:

-Graduate of bachelor’s degree in Computer Science, Information Technology, or equivalent

- Has internship or thesis related to customer service and stakeholder management

- Understands IT concepts such as – Cloud, Database, ERP application

- Amenable to work in BGC



About Infor


Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.


We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit


Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.