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The Development Support Engineer helps customer support and Infor development teams in analyzing and solving issues encountered while using the multi-tenant cloud Infor OS ION CE product. The engineer is part of the ION Enterprise Service Bus development team and is primarily responsible for solving customer problems while working with the support of other team members.

A Day in The Life Typically Includes:
  • Triage incoming issues related to the Infor OS ION CE product
  • Solve reported issues where possible, if needed by being creative in finding workarounds and manage progress if others are involved to solve issues
  • Use analytical skills to identify the root cause of the issues reported
  • Help support and development in analyzing issues
  • Keep work logs of all issues reported by customers

Basic Qualifications:
  • Experience working in a technical support environment
  • Data analysis experience
  • Internal and external communication skills including oral, written, presentation, and active listening
  • Ability to participate in standby shifts during the weekend
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa

Preferred Qualifications:
  • Knowledge of technical oriented software, like databases and SQL, operating systems, (REST) APIs
  • Development experience, preferably using Java
  • Familiar with tools like AWS (Amazon Web Services) services, Sumo Logic, Jira, Grafana, Atlassian wiki
  • Experience working with people in an international environment
  • Knowledge of the Infor OS ION product

US Remote (St. Paul, MN, Dallas, TX, Alpharetta, GA)

O společnosti Infor

Infor je světovým lídrem v oblasti vývoje cloudového softwaru pro společnosti působící ve specifických průmyslových a dalších oblastech. Infor vytváří kompletní sady aplikací v cloudu a efektivně nasazuje technologie, které kladou uživatelský zážitek na první místo, využívá data science a snadno se integruje do stávajících systémů. Více než 60 000 organizací po celém světě spoléhá na Infor, aby pomohly překonat změny na globálních trzích a dosáhly digitální transformace na úrovni celé firmy.. 
Další informace naleznete na adrese www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf