General information

Country
India
State
Telangana
City
Hyderabad
Department
IT Business Innovation
Job ID
27210

Description & Requirements

LOGO

IT Technical Support Engineer

Desktop-Laptop Support / AV TECHNICIAN

ABOUT INFOR …

Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 13,000 employees and customers in more than 200 countries and territories, Infor builds software that automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail, and public sector. Headquartered in New York City, Infor is home to one of the largest creative agencies in Manhattan, Hook & Loop, focused solely on user experience design. Infor applications deliver a user experience that is fun and engaging while helping eliminate the need for customization through embedded deep industry domain. Infor deploys its applications primarily on the Amazon Web Services cloud and open source platforms. To learn more about Infor, please visit www.infor.com.

SUMMARY:   

Desktop / AV Technician is required to provide support End Users with laptop hardware, general application support and execution of Audio Visual operations and support at Infor.  The involvement varies from large in-person events to in office meetings involving video conferencing, and project coordination.  Support will be provided via telephone, email and direct interaction with end users. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and in general a contribution to the successful use of Information Technology. This role will be based in a company office location but travel to other offices inside and outside the country may be required.  This is not a contract role, but a full time employee with benefits.

EDUCATION & EXPERIENCE:

·       Graduated in Electronics/Computer Science (B.Sc., B.Tech, Diploma in AV/Electronics)

·       2 – 5 years of IT Support experience on Laptops, desktops, and AV equipments

·       In-depth Knowledge and experience on Windows 10, Windows 11 and Mac OS.

·       Knowledge on Active directory, Office 365, Linux, Cloud Technologies, Virtualization

·       Experience/Proficiency Windows 2016/2019, Linux Platform, All General applications like MS Office, Adobe, and VPN. in installing and supporting.

·       Installing & Supporting printers

·       Knowledge of network architectures and data communication protocols including TCP/IP, DNS, DHCP.

·       Experience on IT ticketing tool.

·       Good verbal and written communication skills (English)

·       Strong analytical skills

·       Strong interpersonal skills, must be able to interact with personnel in multiple business roles

·       Proficiency with Microsoft Teams, Zoom,

·       Experience with Crestron, Extron, and Microsoft Teams Rooms systems

·       Video production, VoiP, and UC-conferencing experience a plus

·       Excellent customer service

RESPONSIBILITIES:

General

  • Install, configure, and maintain hardware and software systems according to company policy.
  • Provide technical support to users on laptops, telephone, printers and AV equipment’s.
  • Support multiple internal and SaaS based applications and platforms.
  • Consulting with end-users to determine needs and providing user assistance.
  • Liaise with hardware vendors in resolving issues on equipment’s.

  • Upkeep of all AV equipment
  • AV support of meetings, troubleshoot conferences, audio issues, Teams/Zoom/WebEx problems
    • Assist with table, microphone, and audio and video conferencing setup for high profile, in-office meetings
  • Provide thought leadership and guidance around best practices—technical specifications, teleconferencing, AV presentations, Power Point, Video, Audio Mixing, AV Technology
  • Manage third-party vendors and suppliers, as needed
  • Operate AV equipment during meetings and events
  • Work closely and interfaces across teams as required to support various events including IT, Facilities, and Executives

·       Ready to work in any shift (No need of night shifts)

Office Configurations

  • Specify and review AV designs
  • Work with Global AV Team to manage integrations projects
  • Provide network configuration information for AV devices
  • Validate, test and document integrations with room controls, lights, monitors, projectors, conferencing


Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.