Infor

Position Summary

To provide a professional service to partners and customers with the responsibility to offer advice on the installation, configuration, and use of Pegasus products and if appropriate bespoke applications.

All Support Analysts will have a full understanding of the Pegasus Service Level Agreements in place and ensure that their obligations and targets are met.

Working as part of the team, the Support Analyst will have contact with Pegasus staff, partners, and appropriate developers and customers. A key requirement will be to provide a thorough investigation and analysis of all incidents and to put forward ideas for improving the service.

High-quality customer care skills must be demonstrated at all times. When dealing with incidents the Support Analyst must ensure that all internal and external parties are kept up to date. In a professional manner, the ability to prioritize workload and work under pressure is essential. 

The Support Analyst will also undertake QA testing of Pegasus products supervisor by the QA Manager.

What will you need:

• Previous experience in IT support.

• Basic understanding of PC hardware set-up and configuration.

• An understanding of accounting, supply chain, and payroll. 

• Knowledge of network environments, Servers, and Microsoft Operating Systems.

• Proven ability to deliver quality work on time.

• Excellent telephone manners.

• Good problem-solving skills.

• Ability to communicate at all organizational levels and to take ownership of problems/project tasks.

• A basic understanding of Microsoft SQL Server.

• Knowledge of Pegasus Products - Opera 3
• Knowledge of network environments, Servers, and Microsoft Operating Systems.
  
• Willingness to undertake QA testing of Pegasus products and self-development in that area. 

What we offer:

• Opportunity to work with the 3rd largest Enterprise Software company in the world.
• Training and development programs.
• A rewarding career in an international working environment.
• Opportunity to work alongside recognized experts in the field.
• My Benefit System.
• Sodexo.
• Private Medical Care.