General information

Country
India
State
Telangana
City
Hyderabad
Department
Development
Job ID
32339

Description & Requirements

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com


Position Summary

As a Development Support Engineer, you are the linking pin between the Infor Support organization and the Development team. You will respond to incoming support issues that cannot be handled by Infor Support. You will analyze the issues and propose solutions. You will work with your DevSupport peers in both India and the U.S. Issues that are caused by flaws in the software will be analyzed together with the Development team. You will work within a multidisciplinary agile development team in close collaboration with other skilled software engineers, QA engineers, architects and business analysts. You determine your daily tasks in coordination with these colleagues rather than waiting for work to be assigned to you.


Key Responsibilities

·       Resolve client’s questions or problems over the telephone or internet in the areas of system configurations/setups, product functionality, and bugs/enhancements

·       Proactively keep the stakeholders informed of how and when problems are resolved

·       Work with customers, internal Consultants, Support teams, and Development to resolve customer issues. Troubleshoot application issues.

·       Work with customers and internal development teams for the adoption of Infor OS products.

·       Troubleshoot integration issues with Infor products.

·       Work proactively to reduce the turnaround time.

·       Install, deployment and configuration of Infor software on Amazon VMs.


 Key Requirements/Experience

  • Bachelor or Master of Technology in Computer Science Engineering, Electronics Engineering
  • Java development skills;
  • Amazon Web Services, especially EC2, S3, SQS, ELB, OpenSearch;
  • Database skills in native SQL;
  • Several years of experience in a software development or support environment;
  • Analytical, accurate and result driven;
  • Proactive problem solver;
  • Good communication skills (written and oral) in English;
  • Experience with and enjoys working within an international agile development environment;
  • Preferred: knowledge of Azure, container architectures (Docker, Kubernetes)

Infor values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

 

Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com.

Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email us.hrprograms@infor.com.


Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 


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