Infor

The IT Support Engineer, Associate will provide both technical and functional support with strong knowledge related to sales and marketing business process.

What You Will Need:

Basic Qualifications:

• Bachelor’s Degree in Computer Science or related field and/or equivalent experience
• At least 1-2 years of application support experience
• Experience in administering and configuring Salesforce.com 
• Proficient in SQL server scripting
• Familiar with CRM platforms
• Amenable to reporting on-site at BGC, Taguig, 3x per week
• Flexibility to work night shifts for 3 months or as required by business needs
• Willing to be on-call rotation during weekends

What Will Put You Ahead?

Preferred Qualifications:

• Certifications on Salesforce Administration

A Day in The Life Typically Includes: 

• Provide 2nd level support and problem analysis for a sales and marketing applications
• Resolves issues related to supported applications and ensures that the client is utilizing appropriate processing procedures
• Contributes to IT internal knowledge base
• Participates in project teams for the rollout of new versions/functionality or migration activities
• Applies problem-solving abilities to familiar technical issues
• Ensures that company standards and policies are followed
• Ensure that all required application support documentation exists and is maintained
• Develop supplemental end-user training materials
• Provide user training (project-related/based on logged incidents)