General information

Country
United States
City
Remote Location
Department
Development
Job ID
25337

Description & Requirements

Business Operations Senior Director, Customer Experience Solutions

Remote Office (NYC or Dallas preferred)

POSITION SUMMARY:

We are currently expanding our Customer Experience Solutions Operations team to work with and support our Executive Leadership. This role will support Infor’s President of Customer Experience Solutions (CES) and will bring a strategic point of view to create structure for the business and operational priorities. Energy, focus and the ability to work well with others will be essential to the success of this role.

RESPONSIBILITIES:

  • Works with senior leadership to provide a unified understanding of CES function priorities, progress, and results. Main areas within function include: Global Professional Services, Customer Leadership, Managed Services and Support, Enablement, Strategy, Partnerships and Growth, and Operations and Transformation.
  • Understands how the CES organization and priorities support the Infor Vision and organization’s goals and objectives, leveraging the internal communications construct for execution
  • Collects, assembles, organizes and analyzes data to inform direction and provide strategic recommendations to leadership; ensure data accuracy, timeliness, and appropriate visibility
  • Oversees preparation of agenda and materials for key meetings including weekly team meetings, employee town halls, All Hands, monthly progress updates, Executive updates, Board Meetings, etc
  • Proactively identifies issues that could impact successful execution of CES business objectives
  • Seeks and shares knowledge within the Operations team and Infor at large

REQUIRED SKILLS & EXPERIENCE:

  • Experience working with Senior Executives and other senior management
  • Exhibits organizational and political agility and highly developed capabilities for problem solving
  • Knows when and how to seek knowledge across the business to pull in the right stakeholders
  • Advanced Microsoft skills including Word, Excel and PowerPoint; experience with various project/reporting tools preferred (Jira, Planner, Trello, etc)
  • Likes to ask questions to understand and solution root causes
  • Able to prioritize and pivot work required quickly based on changing needs of the organization
  • Ability to work under pressure and manage priorities while meeting deadlines
  • Excellent organizational and follow up skills
  • Self-starter with the ability to work independently and remotely at times or in an office environment
  • Demonstrated credibility, professionalism and decisiveness
  • Demonstrated executive level oral and written communication skills and who can drive collaborative discussions, solving problems and closing gaps across all levels and areas of the organization
  • Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
  • Good sense of self and strong personal presence; ability to lead through influence
  • Ability to creatively solve problems for which the answers aren’t always obvious
  • A people person who enjoys collaboration and speaking with others to work towards common goals
  • Bachelor’s Degree in Business or another relevant field

EXPECTATIONS: 

  • Excellent interpersonal skills: ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
  • Excels in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
  • Ability to prioritize workload and manage multiple projects and tasks strong analytical, project management and organizational skills
  • Thrives in a team environment, self-motivated, and extremely detail-oriented with demonstrated problem solving and decision-making skills
  • Ability to travel (globally at times) at least monthly, in compliance with local travel rules and restrictions (including those set forth in the office environments)
  • Can work flexibly across multiple time zones

TEAM WITH WHOM YOU WILL WORK CLOSELY: 

Reporting to the President of CES, you will be a key member of the CES Strategy and Operations Leadership team. As a highly experienced and effective individual contributor, this role will direct the focus and priorities of the internal communications function aligned to CES, work hand in hand with the various Strategic Initiative program leaders (in both CES and across greater Infor) and help to drive successful execution of all of our business priorities. This role is supported by the Senior Executive Assistant of the President of CES, who oversees all meeting logistics, scheduling, and calendar management.




Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 


Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf