General information

Country
Poland
City
Wroclaw
Department
Software as a Service
Job ID
30715

Description & Requirements

We seek a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.  It is a visible position that requires a substantive level of proactive problem-solving.  


A Day In The Life Typically Includes:

  • Interact with customers and manage their inquiries via phone, e-mail, and CRM support tools. This includes troubleshooting queries, answering business-related questions, and providing detailed analysis of reported issues. 
  • Respond to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable, and communicate details of the resolution.
  • Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
  • Communicate with partners and various departments within our organization to ensure an integrated approach to client relationships.
  • Administer training to clients on various functions within the system.
  • Document support procedures and solutions for common issues.
  • Assist with training team members and help with assigned projects.


 Basic Qualifications:

  • Italian is mandatory (Portuguese will be a plus)
  • A successful candidate will be detail-oriented, analytical, and an effective problem solver
  • Excellent English, oral and written communication; 
  • Demonstrated ability to follow through on tasks/projects assigned
  • Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
  • Capacity to multitask and work in a deadline/time-sensitive environment
  • Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge, and assuming responsibility to ensure success in any efforts.


Preferred Qualifications:

  • Knowledge of supply chain management and/or logistics and transportation management preferred
  • Experience with Freight 
  • Forwarders and Carriers will be a plus
  • Familiarity with EDI or technical mapping a plus.
  • Familiarity with International Payment or Financing

Perks & Benefits:

  • Employment contract.
  • Private healthcare, Sodexo LunchPass, MyBenefit, ICAS- Employee Assistance Program.
  • Work in the best office in Wrocław, located in the city center with a relax zone, fresh fruits, and snacks.
  • Language classes.
  • Space for bicycles and showers.
  • Additional charity days off.
  • 26 fixed days of annual holiday for everyone regardless of experience.
  • 4 weeks of paternity leave.
  • Group Life Insurance.
  • Relocation package.
  • Referral bonus.
  • Casual dress-code.
  • Special events and workshops in the office.

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one size does not fit all. 

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com


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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 


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