General information

Job ID

Description & Requirements

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.


We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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Position Summary

Infor is seeking highly motivated, results-oriented professionals to join the Infor Deal Desk. The Deal Desk team is a dynamic organization, chartered with providing mission critical support to field sales in all aspects of the sales process including, but not limited to: contract research, creation of price quotes, business approvals, deal structuring, contract creation requests and training.The Deal Desk team acts as a hub between Sales and various back-office teams.The Deal Desk Analyst serves a key role in the sales cycle – partnering with sales, sales operations, finance and other back-office teams to structure, create, review and approve deals/contracts. This role offers a wide exposure to all aspects and areas of the growing enterprise software business – great opportunity for candidates of varying levels of experience.

Key Responsibilities

• Execute deal desk functions including, but not limited to: contract research, creation of price quotes, deal structuring, business approvals, order requests for varying levels of deal size and complexity

• Serve as a trusted advisor to field sales on pricing, product configuration, and business terms to support the sales effort

• Collaborate and build proactive, positive relationships with peers, managers, sales operations, shared services, and account teams to ensure consistency within processes, determine best practices, and work efficiently

• Ensure compliance with published sales and business approval policies. Be a sales advocate & partner to internal organizations to understand complex sales issues

• Strive to meet or exceed published service level agreements

• Work extended hours for quarter-end closings

Key Requirements/Experience

• English plus Portuguese / German/ French / Russian language proficiency, with strong written and verbal communication skills (Any additional language will be considered a significant plus)

• 1-5 years of pricing and/or deal desk or contract experience

• Must be a self-starter, highly analytical, with sound decision-making skills

• Attention to detail and ability to multi-task are critical

• Strong communication and interpersonal skills; must be able to work well with field sales, field sales operations and finance

• Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, ever evolving environment

• An ability to operate independently with limited direction/supervision

• Accurately execute multiple tasks including the ability to extract data from different sources and create meaningful analysis and business summaries.

• Motivated problem solver with the ability to sort through issues to create and recommend improvements; strong customer service mindset

• Intermediate MS Excel skills required

• Bachelor’s Degree or equivalent required

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.