Description & Requirements
- Serve as primary support liaison between company and customer and documents incidents in required tracking system
- Analyze reported issues, checks it directly on customer´s end and reproduces in internal system
- Participate in issue solving process
- Communicate with Development and other departments whenever necessary
- Upon request participate in special projects or teleconferences with customer
- Maintain Support knowledge base – internal or public entries, publish product information provided by Product Management
- Very good or good command of German (C1),
- very good command of MS Windows,
- strong communication skills,
- great analytical skills,
- readiness to speak to customers,
- Databases (SQL and/or Oracle)
- SQL – ability to build basic statements and queries
- basic programming knowledge
Infor Values:
Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.
We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.