General information

Job ID

Description & Requirements

Position Summary

As part of the Operations Hub Team in Wroclaw, you will support the global license sales teams.. Operations Hub Team’s objective is to drive improved visibility into the business through greater emphasis on analytics to support better decision making. As part of a team of 20+, you will be a custodian of Infor CRM and be responsible for the quality of the data held within it.

Key Responsibilities


CRM super-user, troubleshooting, UAT testing, enhancement requests

Sales teams’ primary contact for process or systems questions

Evaluate and generate ad hoc report requests

Providing insights/analysis to key sales KPIs

Perform detailed account research/maintenance as necessary

Identify and make recommendations for process improvement

Properly route opportunities to respective Lines of Business according to the documentation

Ensure you follow the process according to the Service Level Agreements


Continual monitoring of CRM data quality and report any irregularities

Assist in rollout of sales initiatives, processes and policies

Ensure Reps are properly updating their CRM accounts


Drive CRM system clean up and maintenance

Provide CRM system and process advice for Sales Reps and Account Executives

Assist Sales Reps to navigate through order processing issues/contract issue in collaboration with other teams and act as a point of contact

Ensure the documentation is up-to-date according to the changes within the processes

Key Requirements/Experience:

Very good written and spoken English skills

Work permit

Strong Microsoft Office skills. (mainly MS Excel)

Good Customer Service attitude

Strong team communication and skills

Accurate, with good attention to detail. Able to spot and rectify errors

Able to take initiative/responsibility to support the team in their common goals

Ideally experience in a similar administrative function


Benefit from experienced senior consultants as a mentor to build your career.

Comprehensive and on-going training and development programs.

Rewarding career in an international working environment.

Opportunity to work alongside recognized experts in the field.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.