Allgemeine Informationen

Land
Australien
Bundesland
Victoria
Stadt
Melbourne
Job-ID
41483
Abteilung
Infor Consulting Services
Beruflicher Werdegang
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Remote

Beschreibung & Anforderungen

JOB SUMMARY

Infor is expanding our Services Consulting team and looking for a Senior Consultant to develop and present our industry-leading solutions across Service Industries – in particular Utilities, and Public Sector. In this role you’ll bring your industry experience in business processes related to regulatory and revenue management, along with your experience in enterprise technology and digital transformation. This role will focus on engagements across regulatory and revenue management including supporting business functions such as customer information and request management, regulatory & enforcement, development & planning applications, land and property management, plus billing and revenue management.  Underpinning your delivery of these functions will be a deep understanding across regulatory and revenue management process areas.

The successful Senior Consultant possesses a strong business acumen and an ability to understand and translate our customers’ business needs and challenges to deliver strategic, customer-aligned and industry competitive solutions. You will use your detailed knowledge of the industry and customer throughout your engagements from discovery, value-based discussions, leading business process workshops as appropriate, and more, to showcase and configure Infor solutions and their application to solve business problems. 

As a consulting professional, you will be equally at home working remotely, as you are with in-person engagements with customers from end-users to management. You will be able to assist in the development of implementation design and then follow through the development and deployment of that implementation plan in conjunction with project management and peers as well as the customer. This includes updating configuration, training customers and producing defined documentation. This will utilise the Infor Deployment Method and Engage processes which you will be trained in. Your depth of solution knowledge and technical foundation allows you to efficiently research and respond to solution based technical questions for the Infor applications you support. 

Senior Consultants work closely with the services, sales, support and development teams including other consultants to provide end to end outcomes while becoming the trusted advisor of our customers.

Duties and Responsibilities:

  • Confidently articulate, present and demonstrate the business value of Infor’s revenue and regulatory capabilities within the Infor Public Sector (IPS) solution covering regulatory and revenue management including supporting business functions such as,
    • customer information and request management,
    • regulatory and enforcement,
    • development and planning applications,
    • land and property management,
    • customer account management, service and property billing, receipting and debt recovery.
  • You are a seasoned, experienced professional with a deep understanding across public sector; this domain depth enables you to relate and empathise with customers to solve business challenges in creative ways
  • You can lead with industry experience and develop a trusted advisor relationship with customers, partners and internally
  • Your active involvement in industry associations and relevant networks allow you to acquire new skills and knowledge to meet evolving industry and customer needs.
  • You proactively share new skills and knowledge internally to improve our industry understanding across the team.
  • You significantly contribute both industry and application knowledge in engagements to identify, assess, quantify, and present the value of the company solution
  • Exercise individual judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
  • You can assist in the development of other consultants particularly associate consultants.
  • You are self-directed and determine approach over own work for new assignments.
  • Demonstrate good time management and ability to balance priorities across multiple engagements.
  • Your experience enables you to present end-to-end “close the loop” business processes that span multiple systems/modules.
  • You are engaged in learning, continually expanding the breath of coverage you have across the applications you support.
  • You will undertake all required Professional and Product related training related to this position including the attainment of relevant certifications.
  • Your depth of solution knowledge and technical foundation allows you to efficiently research and respond to solution based technical questions for the applications you support.

Skills/ Qualifications/ Experience:

  • 3 years + of consulting experience working with Customer and Billing, Regulatory Management and Land Information System applications/functions - cloud-based applications preferred.
  • Strong industry experience, 3-5 years or demonstrated in-depth knowledge of Regulatory and Revenue Management business processes within Utility and/or Public Sector.
  • Tertiary qualification in a business-related field is preferred.
  • Experience in comparable consulting positions, Utility and Public Sector organisations is essential.
  • Strong business level understanding of cloud concepts and services, software platforms, application integration, data lakes and appreciation for technical architecture.


Über Infor

Infor ist ein weltweit führender Anbieter von Business-Cloud-Softwareprodukten für Unternehmen in branchenspezifischen Märkten. Infor entwickelt komplette Branchensuiten in der Cloud und setzt effizient Technologien ein, die die Benutzererfahrung in den Vordergrund stellen, Data Science nutzen und sich problemlos in bestehende Systeme integrieren lassen. Mehr als 60.000 Unternehmen weltweit vertrauen auf Infor, wenn es darum geht, Marktstörungen zu überwinden und eine unternehmensweite digitale Transformation zu erreichen.nbsp;
Weitere Informationen finden Sie unter www.infor.com 

Unsere Werte

Bei Infor streben wir ein Umfeld an, das auf einer Geschäftsphilosophie Principle Based Management™ (PBM™) und acht Leitprinzipien basiert: Integrität, Stewardship &; Compliance, Transformation, prinzipientreues Unternehmertum, Wissen, Bescheidenheit, Respekt, Selbstverwirklichung. Die zunehmende Vielfalt ist wichtig, um unsere Märkte, Kunden, Partner und Gemeinschaften, in denen wir jetzt und in Zukunft tätig sind, widerzuspiegeln.

Wir engagieren uns unermüdlich für eine Kultur, die auf PBM basiert. Basierend auf den Prinzipien, die es einer freien und offenen Gesellschaft ermöglichen, zu gedeihen, bereitet PBM™ den Einzelnen darauf vor, innovativ zu sein, sich zu verbessern und zu transformieren und gleichzeitig eine gesunde, wachsende Organisation zu fördern, die langfristigen Wert für ihre Kunden und Unterstützer und Erfüllung für ihre Mitarbeiter schafft.

Infor ist ein Arbeitgeber, der sich für Chancengleichheit einsetzt. Wir setzen uns dafür ein, ein vielfältiges und integratives Arbeitsumfeld zu schaffen. Infor diskriminiert Bewerber oder Mitarbeiter nicht aufgrund ihres Geschlechts, ihrer Rasse, ihrer Geschlechtsidentität, ihrer Behinderung, ihres Alters, ihrer sexuellen Orientierung, ihrer Religion, ihrer nationalen Herkunft, ihres Veteranenstatus oder eines anderen gesetzlich geschützten Status.

Bei Infor schätzen wir Ihre Privatsphäre, deshalb haben wir eine Richtlinie erstellt, die Sie hier lesen können..