Infor

Are you a proactive problem solver with a knack for building strong client relationships? We're looking for a Subscription Services Manager to join our team. 

Your primary focus will be on maintaining and increasing renewal rates
while fostering positive client relationships. 

Here's what you'll be doing:

• Renewal Growth: Protect and expand our maintenance revenue stream from your assigned clients and channel partners.
• Efficient Renewals: Ensure timely and accurate renewal processes are followed, keeping all agreements up to date.
• Value Communication: Articulate the value of our maintenance services to clients and adhere to company policies for pricing adjustments.
• Negotiation: Handle negotiations with clients, especially when faced with challenges or requested discounts, following company policies and approval protocols.
• Client Management: Proactively manage and assist with your assigned accounts, including potential on-site visits when coordinated with the Regional Manager.
• Data Tracking: Contribute to tracking and reporting of customer renewal and retention data.
• Payment Management: Collaborate with customers to ensure timely payment of all renewals.
• Issue Resolution: Act as a liaison between clients and internal departments to resolve escalated questions and issues, optimizing maintenance revenue.
• Upselling: Identify opportunities and effectively negotiate upsells for enhanced support offerings (Premium, Elite).
• Cross-Selling: Develop cross-selling leads within your assigned accounts.
• Record Maintenance: Collaborate closely with the Support Operations Team and Customer Care to maintain accurate customer records.

Key Requirements/Experience

Must:

• Customer oriented (experience dealing with customers, not afraid to talk to customers). Previous experience valued: Customer sales, inside sales, Customer Care, Collections, Support
• Native French and English (excellent level)
• Eager to learn (self-learner)

Nice to have:

• 2nd language: Italian or Arabic
• Experience with Gulf region (culture and customers)
• Experience in Technology business
• Sales experience