General information

IT Business Innovation
Job ID

Description & Requirements

Position Title: System Administrator, Associate
Location: BGC Taguig City, Philippines

A Day in the Life typically includes:
  • Requires coverage during standard operating hours as well an on-call support if needed.
  • Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
  • Analyze and test software, hardware and business applications functionalities and issues.
  • Analyze and repair of software, hardware and/or business applications incidents.
  • Provide quality answers and follow-up to customers in a timely manner.
  • Analyze root causes and research appropriate references (people/materials).
  • Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
  • Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
  • Would be responsible for low-level issues, primarily focused on resolving issues reported through the IT ticketing system. This should free up the more senior staff for project work.
  • Would be aligned to the EMEA working hours.

Basic Qualifications:
  • Provides first-level end user support for break-fix issues or proactive requests generated through a ticketing system.
  • Analyze, troubleshoot, and resolve basic solution issues.
  • Work with external vendors to resolve equipment and application problems.
  • Participates in projects and internal improvement initiatives as assigned.
  • Develop technical skills inside and outside of assigned core technologies.
  • Work to promote positive teamwork as part of a widely dispersed team and build relationships among colleagues and across departmental teams.
  • Understanding of virtual technologies
  • Understand the concepts of server, network, and storage virtualization

Preferred Qualifications:

  • Associate or Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
  • Knowledge in Cloud Computing
  • Experience working in a global environment

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.