General information

Country
Australia
City
Remote Location
Job ID
44234
Department
Sales
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Remote

Description & Requirements

POSITION SUMMARY
This position will be a hybrid role covering Account Management of existing customers, Inside Sales to the existing customer base, selling of Managed Services and Pathway Consulting Services to your assigned customers.  
You will be responsible for selling Infor Pathway licensed extensions by building relationships with the existing customer base through telephone and email conversations. It will be your job to ensure that every customer interaction is crafted and exceptional. In this role you will collaborate and assist the Direct Sales engagement Solutions Consulting, Services and Marketing in Australia and New Zealand.

Essential Responsibilities 
•New business opportunity and pipeline generation for Inside Sales
•New Managed Service Opportunities and renewals within your Accounts
•New Services Opportunities within your Accounts
•Multi-channel advanced prospecting within your target market – identification of the buyer persona and engagement through the phone, email and social media
•Continuous feedback loop to Sales and Marketing on market intelligence gathered every day from our buyers
•Reporting on campaign performance and account-based prospecting
•Ensure consistent communication, managing customer escalations and satisfaction level.
•Ensure customers derive maximum value and achieve desired business outcomes with their Investment in Infor solutions.
•Develop and manage a robust pipeline of opportunities in conjunction with Sales Team.
•Achieve quarterly and annual sales quotas for both license and services
•Act as the primary point of contact for an assigned set of installed accounts
•Develop and execute a calling plan to ensure each account is contacted on a regular basis
•Build credible relationships within the installed accounts in order to drive revenue
•Where possible, close deals personally. Where required, engage the Sales Director to assist
•Work collaboratively with Direct Sales, Solutions Consulting, Services and Marketing
•Effectively engage staff within other Infor departments (Finance & Administration, Legal, Maintenance Renewals, License Management)
•Provide regular forecast reports to sales management
•Team Player
•Persistent
•Good listener
•Innovative

Basic Qualifications
•Consulting and/or License sales experience 
•Proven ability to manage multiple concurrent sales cycles and to close deals
•Tertiary qualified, preferably in a business discipline
•Self-motivated to expand personal professional knowledge
•High level of energy, drive, enthusiasm, initiative and commitment; including the ability to work in a high intensity, fast moving environment
•Above average organizational, planning and problem-solving skills
•Ability to pay attention to detail
•Excellent written and verbal communications skills
•Proficient user of Microsoft Windows and Microsoft Office
•Conversant with contemporary communications & social media tools (e.g., Skype, Webex, Linked In, Twitter)
•Strong presentation skills, both face-to-face and remote
•Proven ability to collaborate and work well in a team
•Business acumen
•Strong interpersonal, negotiation and persuasive skills at all levels
•Time management skills

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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