General information

Country
India
State
Karnataka
City
Bengaluru
Job ID
42471
Department
SaaS

Description & Requirements

The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.

A Day in The Life Typically Includes:

  • Interacting and managing customer relationships through email or phone
  • Analyzing and troubleshooting customer queries and see it through closure
  • Helping user’s complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements 
  • Communicating with various departments within Infor Nexus and our partners
  • Work on customer cases using industry standard problem management tools     
  • Get trained and handle issues related to Infor Nexus Products

What You Will Need:

•             Bachelor’s Degree

•             Technical knowledge in terms of computer applications and software

•             3-6 years of Customer Service experience and/or Operations experience supporting a software application is preferred

•             Experience in similar and relevant companies are preferred

What Will Put You Ahead?

Preferred Qualifications:

•             Should have good proficiency in verbal and written English language

•             Interpersonal and customer relations skills are essential

•             Should have troubleshooting skills on supporting a software application for clients

•             Should have eagerness to learn new technology and new ways of problem solving  

•             Should have good working knowledge with computers and should also possess knowledge on certain generic software applications used in corporate companies

•             Understanding of EDI or related Data interchange technology is an added advantage

•             Understanding of working in a supply chain company is an added advantage

•             Ability to multitask and work in a deadline/time sensitive environment

•             Ability to work independently and in a team environment

•             Should be ready to work in shifts in a 24/7 model



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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