General information

Country
China
City
Shenzhen
Department
Software as a Service
Job ID
36334

Description & Requirements

Administrate the customer profiles setup and maintenance, and to handle daily operation tasks and reports.


Job Responsibilities:
·Setup and administration of the customer profiles in the Infor Nexus system.
·Daily monitoring and reporting of newly submitted customer applications and change requests.
·EID Cards
o E-identity card audit and issuance process.
o Timely processing of new user e-id card change requests.
o Maintain inventory of un-issued cards and readers. Order additional inventory as needed.
o Coordinate requests for un-issued cards with US office.
·Prepare and send shipments using online courier service.
·Working as a team member, sharing information and assuming responsibility to ensure all work effort are contributed to the success of the department.
·Adherence to all security guidelines and personal responsibility for all security devices assigned to you.
·Any ad hoc projects.

Experience, Skills and Job Competencies:
·0 - 5 years of customer service experience and/or operation experience in supporting a software application.
·Bachelor degree in any discipline.
·Able to master business spoken and written English, Mandarin and/or Cantonese.
·Detail and patience oriented, a desire to solve problems, analytical.
· Ability to multitask and work in a deadline/time sensitive environment.
·Ability to work both independently and in a team environment.
·Good listener, sharing information and assuming responsibility to ensure success of any and all tasks.
·Operations experience in the international supply chain or trading industry a plus.
·Working knowledge of all Microsoft Office applications (Excel, Word, PowerPoint).

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.

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