Infor

We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.  It is a visible position that requires a substantive level of proactive problem solving. 

A Day in The Life Typically Includes:

• Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
• Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
• Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
• Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
• Administer customer training on various functions.
• Document support procedures and solutions for common issues.
• Assist with training team members.

Basic Qualifications:

• Customer Service and/or Operations experience supporting a software application.
• Customer management skills.
• Verbal and written communication both in English and Spanish. 
• Ability to follow through on tasks/projects assigned.
• Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
• Capacity to multitask and work in a deadline/time sensitive environment.
• Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts.

Preferred Qualifications:

• Communication skills in Portuguese.
• Familiarity with International Payment or Financing practices.

Location:   Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de Mexico.