General information

Mexico City
Software as a Service
Job ID

Description & Requirements

We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving.

A Day in The Life Typically Includes:

  • Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
  • Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
  • Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
  • Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
  • Administer customer training on various functions.
  • Document support procedures and solutions for common issues.
  • Assist with training team members.

Basic Qualifications:

  • Customer Service and/or Operations experience supporting a software application.
  • Customer management skills.
  • Verbal and written communication both in English and Spanish.
  • Ability to follow through on tasks/projects assigned.
  • Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
  • Capacity to multitask and work in a deadline/time sensitive environment.
  • Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts.

Preferred Qualifications:

  • Knowledge of supply chain management and/or logistics management.
  • Experience with Freight Forwarders, Logistics Service Providers and Carriers.

Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de Mexico.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.