General information

Country
Poland
City
Wroclaw
Job ID
42511
Department
SaaS
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist, Associate will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.

A Day in The Life Typically includes:

Interact and manage customer relationships via email and phone.
Analyze and resolve customer inquiries, ensuring full resolution.
Assist users with completing transactions on the Infor Nexus platform, understanding their specific buyer-seller relationship needs.
Communicate with various internal departments within Infor Nexus and external partners.
Work on customer cases using industry-standard problem management tools.
Receive training and support issues related to Infor Nexus products.

What will You need:

Bachelor’s degree
Solid technical knowledge of computer applications and software
Experience in customer service and/or operations with a focus on supporting software applications is preferred
Experience working in similar or relevant industries is an advantage
Proficiency in both written and spoken English
Strong interpersonal skills and ability to build customer relationships
Troubleshooting skills related to supporting software applications
Willingness to learn new technologies and problem-solving methods
Ability to work independently as well as part of a team.

Preferred Qualifications

Good working knowledge of computers and familiarity with common software applications used in corporate environments.
Knowledge of EDI or related data interchange technologies is a plus.
Understanding of working in a supply chain environment is an added advantage.
Ability to multitask and work in a deadline-driven environment.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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