General information

Country
Sri Lanka
City
Colombo
Department
Software as a Service
Job ID
28617

Description & Requirements


Infor Sri Lanka started operations in 2009 and has been growing ever since. We are currently home to 200+ employees, playing a vital role in the Infor cloud-based platform, collaborating with multiple teams to bring up the best of everything from everyone involved. As Infor Sri Lanka, our goal is to provide an innovative and perfect business platform to all our customers where they can gain the maximum output from their business worldwide. Our core strength is our people. We have made sure that each one of us is having a perfect work-life balance, enjoying what we do here.

Responsibilities

• Vendor Onboarding for 3PL customers on the Infor Nexus application
• Vendor Org creation as per the defined SOP
• Vendor User creation as per the defined SOP
• Vendor code mapping for an existing vendor
• Ensure overall timely onboarding of vendor and vendor users.
• Data Request
• CUCC mapping for Enterprise and 3PL customer
• Proactively interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, following up on outstanding cases, and analysis of reported issues to ensure a smooth process.

Qualification

• 1-year Customer Service experience or Operations experience supporting a software application is preferred.
• Customer onboarding activity experience
• Strong Interpersonal skills are essential and should have excellent proficiency in English, Hindi & Bengali language and any other language will be an added advantage.
• Supply chain Experience is added advantage
• Work on night shifts, weekends, and public/mercantile holidays on a roster basis.

We provide a very attractive pay package that includes addressing the LKR devaluation impact to US$.

Follow us on https://www.facebook.com/InforSriLankaOfficial/

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.