General information

Sri Lanka
Software as a Service
Job ID

Description & Requirements

Interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, and analysis of reported issues.  
Helping user complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements.
Monitoring transactions and proactively reaching out to customers to assist with completion of their tasks.
Monitoring payments and financial account activity for customers.
Communicating with various departments within Infor Nexus and our partners to ensure an integrated approach to a client relationship.
Administering training to clients on various functions within the system.
Generating customer cases using industry standard problem management tools.
Following up on outstanding cases to ensure timely resolutions to ensure an excellent customer service experience

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.