General information

Country
Mexico
City
Mexico City
Job ID
42148
Department
Infor Consulting Services
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

As a Cloud Consultant you will work to recommend innovations and process improvements that will make implementation/delivery cycles more efficient resulting in a positive customer experience.

A Day in The Life Typically Includes:
  • Analysis of Production Issues and support continuous Operations and delivery pipeline.
  • Proactiveness in responding to customer query and regular updates on Incidents.
  • Analysis of Extension Source Code and development tasks relative to platforms support and service delivery.
  • Communicate effectively and appropriately, with both internal and external teams as needed.
  • Provide internal and external customers with excellent customer service.
  • Actively participate in meetings and co-ordination with other teams.
  • Available for Support 24*7 in case of production down issues.
  • Willing to extend and support over weekends & holidays to ensure that customer business is not impacted.
  • Drive technical innovation and efficiency in cloud infrastructure operations via Digital Innovation.

Basic Qualifications:
  • Experience in scripting and code debugging.
  • Work experience within the Information Technology field.
  • Experience with continuous integration tools, ION, BODs.
  • Experience with generating and analysis of Trace Files, CGP’s, Parallel Processing.
  • Experience with troubleshooting.
  • Experience in added applications like Factory Track, Supplier Exchange, Automotive exchange.

Preferred Qualifications:
  • Experience exploring Cloud technologies.  
  • Experience writing Extensions, Code Debugging & Simulation of issues.
  • Experience from both developer and Customer Support positions.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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