General information

Country
India
State
Telangana
City
Hyderabad
Job ID
40868
Department
SaaS
Employment Status
FULL_TIME

Description & Requirements

We are seeking a highly skilled Senior Gainsight Administrator to join our team in CSX (Customer Success and Experience). In this role, you will play a crucial part in configuring workflows, collaborating with cross-functional business teams, and translating business requirements into technical designs. Additionally, you will optimize core processes, develop operational knowledge of data and systems, and promote a culture of continuous improvement in Gainsight capabilities.

Key Responsibilities

  1. Solution Design:
    • Configure, deploy, and administer the Gainsight platform.
    • Collaborate with cross-functional end users to gather business requirements impacting Gainsight and other key systems.
    • Translate business needs into system configurations, adhering to best practices.
    • Identify key metrics, data sources, and data feed frequency.
  2. Business Processes:
    • Develop new business processes in partnership with Customer Success leadership and cross-functional teams.
    • Manage process rollouts and design rules for customer data analysis.
    • Help users understand customer health indicators, risk factors, and positive trends.
    • Document customer success processes.
  3. Upkeep and Support:
    • Provide day-to-day support to Gainsight users.
    • Handle ad-hoc customizations, core functionality adjustments, and user administration.
    • Monitor system performance, data integrity, and user activity.
    • Stay updated on Gainsight features and related technologies.
    • Identify opportunities for process improvement.

Required Qualifications & Experience:

  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • Minimum of 3 years of experience as a Gainsight Administrator.
  • Proficiency in Gainsight configuration, custom objects, rules engine, and data models.
  • Strong understanding of customer success principles, methodologies, and best practices.
  • Experience with Salesforce integration, data management, and reporting.
  • Proven ability to lead and manage complex projects in a fast-paced environment.
  • Excellent communication, presentation, and interpersonal skills.
  • Gainsight certifications.



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

Back to job list