General information

Country
United Kingdom
City
Solihull
Job ID
43109
Department
Finance And Administration
Experience Level
ENTRY_LEVEL
Employment Status
CONTRACT
Workplace Type
Hybrid

Description & Requirements

The agent must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to their designated query resolver. They will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts. Their focus is to maximize cash collections for the Company.

Duties and responsibilities: 
  • Maximize cash collections for clients and collecting to the targets set 
  • To work through daily call lists in a timely manner averaging 40 outbound calls per day 
  • Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround 
  • Flexible approach to workload to ensure cover if another member of the team is out of the office 
  • Send out daily system generated reminder letters and monthly statements 
  • Any adhoc duties which may arise 
  • Responsible for assigned accounts

Required Qualifications:
  • Relevant German language skills associated with customer portfolio
  • Detail focused ensuring they follow up all unresolved matters and record data accurately
  • Target driven
  • Firm but patient approach, strong objection handling skills
  • Oral and written communication skills
  • Interpersonal skills
  • Basic decision making ability

Preferred Qualifications: 
  • Some Credit Control experience preferably within a large organization
  • Advanced Microsoft skills including Word, Excel, PowerPoint, Access 

Established Goals and Objectives: 
  • Proactive in the pursuit of debts, ensuring they maximize outbound calling time
  • Provide high level of responsiveness to requests for information
  • Maintain excellent working relationship with clients and the business
  • Comply with established processes
  • Contribute to process improvements

Benefits:
  • Income protection
  • Life assurance
  • Private health insurance
  • Private dental insurance
  • Pension contributions
  • 25 days holiday + BH
  • Parental leave
  • Referral program
  • Sick pay
  • Hybrid working


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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