General information

United States
Job ID

Description & Requirements

We are seeking a highly motivated and detail-oriented Collections Specialist to join our team! Candidates will be responsible for working directly with our clients to reconcile open account balances in the system.

A Day in The Life Typically Includes:

  • Contact customers to gather information related to the payment and resolution of account receivables
  • Use analytical skills to assess, escalate, and report accounts or account issues
  • Prepare account receivable documentation and reports
  • Document quality information that details customer communications
  • Collaborate with internal and external stakeholders

Basic Qualifications:

  • Previous experience in collections
  • Previous experience in customer service
  • Internal and external communication skills including written, verbal, presentation, and active listening
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

Preferred Qualifications:

  • Experience with Microsoft Excel (specifically pivot tables and vlookups)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.

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