General information

Country
Thailand
City
Remote Location
Job ID
43931
Department
Finance And Administration
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements


We are seeking a skilled and motivated Collection Specialist to join our team. The ideal candidate will be responsible for managing and collecting outstanding accounts receivable from our customers. The duties include managing invoice delivery to customers, monitoring accounts receivable statements to identify overdue and outstanding receivables, contacting customers or business partners to notify them of overdue payments and negotiating payment arrangements and/or resolutions if any disputes/issues, documenting receivables collected, collection status, doing customer credit check, and preparing incoming cash forecast. This role requires excellent communication skills, attention to detail, and the ability to work independently to meet collection targets.


Your responsibilities
  • Manage and responsible for delivering invoices and tax invoices to customers on a daily basis.
  • Regularly review and monitor accounts receivable to identify overdue accounts.
  • Contact customers with overdue accounts via phone, email, or mail to remind them of outstanding payments.
  • Negotiate payment plans and schedules with customers to ensure timely debt recovery.
  • Maintain accurate records of all collection activities, including customer interactions and payment statuses.
  • Investigate and resolve any billing discrepancies or disputes to facilitate payment.
  • Ensure all collection activities comply with company policies and relevant regulations.
  • Prepare and submit regular reports on the status of overdue accounts and collection efforts, also cash forecast related with receivables.
  • Work closely with the sales and customer service teams to address any issues that may impact collections.
  • Collaborate with the legal department or external agencies when necessary to pursue legal action for debt recovery.
  • Check prospective and existing customers’ financials for credit check purposes.
  • Prepare and submit Or Sor 4 Form, signed contracts, company affidavit to the Thailand Revenue Department in related with stamp duty of signed contract (if needed).
  • Manage and responsible on compiling and sending signed contracts to regional office in Singapore.
  • Collect WHT certificates from customer for any withholding tax deductions on timely manner (monthly basis).
  • Prepare the vendor form as requested by customers (usually new customer).
  • Pick up office incoming calls and escalate to the respective teams
Knowledge & Skills you bring to the Organization
  • Bachelor's degree in Finance, Accounting, Business Administration, or equivalent discipline
  • 3-5 years of related experience in collections, accounts receivable, or a related role
  • Ability to work as a team member as well as independently, exercising judgment and initiative.
  • Relevant certifications (e.g., Certified Credit and Collection Professional) are a plus


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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