General information

Country
Philippines
City
Manila
Job ID
44837
Department
SaaS
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

Infor Customer Experience Manager, Associate provide Infor customers with guidance and helping customers achieve maximum value from their Infor investment in a 1 to many format. Provide attention for customers to minimize disruption, maximize the existing software adoption and utilization, and achieve business outcomes. Deliver LIVE and recorded webinar sessions that improve customer experience

A Day in the Life Typically Includes

  • In-Tuned with capabilities of Infor applications including Best Practices
  • Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.
  • Customer retention including supporting the renewal process
  • Secure customer references by creating raving fans
  • Specific Customer Lifecycle support may include:
  • Onboarding Sessions
  • Adoption Workshops
  • Proactive Outreach to customers
  • Mutual Benefit Touchpoints
  • Report on Customer Health
  • Show progress of customer adoption derived from technology and service investment
  • Perform benchmarking as appropriate
What You Will Need:
Basic Qualifications:
Education
  • Graduate of Bachelor's Degree in Computer Science, Information Technology or equivalent experience
Required Skills
  • Excellent written/verbal communication and presentation skills
  • Excellent analytical, time management and organizational skills to manage multiple tasks
  • Ability to respond quickly to changing demands and market conditions
  • Commitment to teamwork and ability to operate in a collaborative environment within and outside the region
  • Interest in technology and ability to understand technical concepts and data such as Cloud, Database, ERP Applications
  • Has internship or thesis related to customer service and stakeholder management
  • Amenable to work in BGC
What Will Put You Ahead?
Preferred Qualifications:
  • Experience working with key technology
  • Data Analysis and attention to details
  • Experience working with customers to have a good working knowledge of customer management, support, & experience
  • Experience with ERPs
  • Proven strong communication, and influencing skill
  • Strong Presentation skills is a must
  • Multiple Language including English a plus
  • Can work independently with minimal supervision.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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