General information

Country
Poland
City
Wroclaw
Job ID
42745
Department
Infor Consulting Services

Description & Requirements

Driven. Passionate. Innovative.

As a Data and Automation Analyst in the Infor Managed Services (IMS) team, you will analyze, optimize, and automate business processes by leveraging monitoring tools, data analytics, and automation solutions. Your role will involve investigating trends, conducting root cause analysis, and driving continuous improvements to enhance system performance and service delivery for Infor customers worldwide.

You will work closely with internal teams from Infor Global Support, Operations, and Development to provide actionable insights and implement automation initiatives that optimize service execution and ensure world-class managed services support.

Key Responsibilities:
  • Analyze and interpret metrics from monitoring tools and reporting systems to identify trends, performance bottlenecks, and areas for improvement.
  • Investigate repetitive incidents and perform root cause analysis to recommend and implement optimization strategies.
  • Design and develop tools to monitor critical business processes and automate resolution workflows to improve efficiency and response times.
  • Collaborate with Support, Operations, and Development teams to automate and enhance service delivery processes.
  • Create and maintain sustainable systems and services through process automation and data-driven decision-making.
  • Document issues, solutions, and process improvements clearly and concisely within the ticket management tool and other reporting systems.
  • Actively participate in the Continuous Improvement process, contributing recommendations and implementing enhancements to drive better outcomes.

What You Will Need:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Strong knowledge of MS Excel and SQL, with the ability to analyze and visualize data effectively.
  • A proactive approach to identifying issues, proposing solutions, and driving optimizations.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Strong communication skills (both written and verbal) in English, with the ability to articulate technical concepts to both technical and non-technical audiences.
  • Ability to work independently as well as collaboratively within a team.

What Will Put You Ahead:
  • Experience with monitoring tools and reporting systems.
  • Familiarity with automation technologies, scripting, or programming languages (e.g., Python, PowerShell).
  • Experience in process analysis, design, and documentation.



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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