General information

Country
United States
City
Remote Location
Job ID
42902
Department
Alliances
Experience Level
DIRECTOR
Employment Status
FULL_TIME
Workplace Type
Remote

Description & Requirements

The Director, Ecosystem Partner Experience is a strategic role responsible for the partner experience, supporting strategy across the ecosystem. The ideal candidate will possess a deep understanding of partner ecosystems, have exceptional leadership skills, and possess a track record of achieving results in a dynamic, global environment.


A Day in the Life Typically Includes:

Partner Experience Development:

  • Collaborate with partners, industry strategy, product, and marketing teams to align initiatives with company objectives.
  • Conduct market research to identify trends, competitive landscape, and opportunities for growth.
  • Gather and manage feedback from partners to continuously improve the Ecosystem partner experience that will influence the roadmap and strategic direction of the partner experience, including design changes to partner-facing platforms (ex. Partner Portal).
  • Develop and implement strategies to enhance the overall experience and satisfaction of partners within the Infor Partner Network.
  • Establish metrics and feedback mechanisms to continuously monitor and improve partner satisfaction.
  • Develop and help execute compelling onboarding experiences for partners.
  • Build and maintain strong relationships with key partners, acting as a trusted advisor and advocate within Infor.
  • Provide visionary leadership cross functionally to create and implement innovative solutions that elevate partner capabilities.


Basic Qualifications:

  • Experience leading geographically dispersed teams, internally and with strategic partners.
  • Experience managing and scaling partner experience elements (onboarding, enablement, support, feedback mechanisms, metrics) on a global scale within a SaaS organization.
  • Experience driving innovation and thought leadership across the Ecosystem utilizing strategies, with a focus on creative problem-solving, enhancing partner capabilities, and market disruption.
  • Understanding of Partner routes to market and the global Ecosystem landscape, including experience working with partners in EMEA, Japan, Asia Pacific and North America.
  • Experience and ability to influence and drive outcomes at the executive level, internally and with strategic partners.
  • Experience conducting market research, applying trends, strategic thinking and planning to drive long-term partner growth and sustainability.
  • 25% Travel
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.


Preferred Qualifications:

  • Bachelor’s degree, MBA
  • PMP Certification


Location: USA Remote (Alpharetta, GA, Dallas, TX). 



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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