General information

Country
India
State
Telangana
City
Hyderabad
Job ID
41295
Department
Information Technology

Description & Requirements

Summary:
An IT Support Specialist associate is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within the company.

Responsibilities:
• Requires coverage during standard operating hours as well an on-call support if needed.
• Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users. 
• Analyze and test software, hardware and business applications functionalities and issues.
• Analyze and repair of software, hardware and/or business applications incidents.
• Provide quality answers and follow-up to customers in a timely manner.
• Analyze root causes and research appropriate references (people/materials).
• Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs. 
• Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
• Office-based providing  remote support

Basic qualifications:
• Competent technical abilities in the concepts and principles in respective industry or discipline.
• Problem solving and analytical skills.
• Good understanding of different technology related to the services to be supported. 
• Strong interpersonal skills, must be able to interact with personnel in multiple business roles across the globe.
• Good English verbal and written communication skills.
• At least 3  years of experience in Technical Support role either in IT Service Desk/Help Desk/Remote Desktop Technician etc, who also have international calling experience or exposure to working with International users.

Preferred qualifications:
• Associate or Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
• Knowledge in Cloud Computing
• Experience working in a global environment

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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