General information

South Australia
Consulting Services
Job ID

Description & Requirements

Role Summary

As a Consultant, you will be focused on the functional components of Pathway across its breadth of modules. It’s
also expected that you have a general understanding of how Pathway integrates within its own modules, as well
interfacing to third-party products such as Microsoft Word, Email, GIS and EDMS.
Your responsibilities will be (but not limited to) consulting, analysing customer business requirements for
Pathway configuration and for the design and fulfilment of solutions to agreed requirements. The position
involves close interaction with customers, architects, developers, support teams and of course the customer
The Consultant is expected to possess hands-on understanding of the product functionality and needs of users.
As well as an understanding of any changes in the Local Government sector that would have a direct bearing on
the way Pathway is configured to best meet those changes.
In addition to configuration the Consultant will be expected to be able to provide training to customers both at a
summarised view as well as a power user for your relevant modules. The Consultant is expected to lead
workshops and group training sessions as well as provide input and content to documentation to allow
enablement of staff and customers of the Pathway solution.


Collaborate with sales and delivery teams from initial sales discovery through to configurational design and implementation of Pathway-based solutions
Contribute to the goals, objectives and priorities of the Pathway IBU  
Ensures a level of quality in solution consulting, design, training and delivery
Applies alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate
Ability to review and interpret high-level business/user requirements and map that to configuration and/or training requirements
Identifies and documents designs and specifications
Communicates designs to the project team and conducts the design review process
Conducts product configuration & training
Provides domain knowledge/product knowledge to and as a subject matter expert on Pathway to support groups such as marketing, documentation, training, support, field services and clients. This includes being an expert on the business processes, designs and specifications that are within their respective area
Ability to lead presentations on designs/product features to customers (internal and external
Contribute non-functional and integration/interface responses to tender responses and proposals  
Assist in the creation of delivery plans, estimates and project timelines
Engage with customers at the request of the Account Executives, Client Partners, Project Managers, Services Manager or Solution Delivery Manager
Confirms the scope of the delivered solution reflects the end-to-end design agreed in the sales cycle and highlight deviations from scope to the customer and internally within Infor
Review and provide input to the quotations and statements of work as requested 
Work on projects in a highly collaborative model with Infor consultants, partners and clients
Understand and challenge current business processes and propose possible solutions to the customers’ business issues
Recommend services revenue opportunities – such as training programs, consulting or integration engagements which the team could offer to enhance customer success
Work closely with client stakeholders and/or partners to define and document client specific business needs and requirements
Develop and collaborate on project deliverables such as project plans, process diagrams, use cases, gap analysis and functional design documents
Contribute to Pathway process enhancement initiatives, including the further development of re-useable documents, tools, and artefacts
Lead and contribute to functional working sessions, providing scoping direction, design and testing as required of new integration deliverables and technical changes


• Preferred experience in the Local Government Industry
• Preferred but not essential, 5 years of application software consulting in the ERP space
• Experience in SaaS software solutions is highly preferred
• Strong process and business requirements analysis experience
• Must have strong written and verbal communication skills with the ability to translate complex technical concepts into business terms
• High degree of collaboration and focus on team working
• Must be completely fluent in English (written and oral)
• Energetic and enthusiastic approach, self-motivated and able to work and make decisions independently
• Bachelor Degree preferred, relevant work experience will be considered
• Flexibility to travel as required in accordance with Infor’s HR and Travel policies

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.