General information

United States
Remote Location
Corporate Operations
Job ID

Description & Requirements

The Process & Tooling Senior Manager, will partner with Corporate Operations senior leadership to establish and improve best practices for program management, tooling, and adoption across Infor’s corporate priorities. This is an individual contributor role that will bring your expertise in program management to establish consistency in program approach, governance, and execution of top priorities within the Corporate Operations team and to other cross-functional teams. You will incorporate lessons learned to identify improvement opportunities and to refine process efficiencies for scalability and repeatability across the organization. This role will also be responsible for driving key programs that support Infor’s Operational & Strategic priority by aligning and ensuring that business teams, processes, and tools are optimized for successful execution and delivery.

A Day in The Life Typically Includes:

  • Partner with the Corporate Operations leadership team to improve organizational performance, including recommendations and program management best practices for governance, tooling, adoption.
  • Formalize and document lessons learned and processes in partnership with Corporate Operations leads by identifying improvement opportunities and capturing feedback across programs for improvement, knowledge share, and operational repeatability.
  • Partner with Corporate Operations senior leadership to drive programs in support: of Infor’s Operational & Strategic Alignment priority, leveraging established Principle Based Management frameworks.
  • Coordinate execution of program deliverables with cross-functional teams, focusing on key activities, roles, interlocks, and tight orchestration to ensure a consistent approach and successful delivery.
  • Maintain and execute program approach.
  •  Conduct and document stakeholder inventories and change analysis, program decisions; challenge and pivot to address new data and knowledge as they become available. 
  • Prepare progress reports, portfolio and roadmap updates for senior leadership review and challenge.
  • Follow a framework to operationalize and transition to steady state back to the business.

Basic Qualifications:

  • Experience as a program director or manager within technology.
  • Strategic experience to included planning and organizational skills.
  • Experience utilizing technology in project management processes and Microsoft Office suite.
  • Track-record of relationship building across cross-functional teams.
  • Experience achieving or exceeding assigned goals and tasks.     
  • Experience in collaborating within stakeholders and holding team members accountable.

Preferred Qualifications:

  • Graduate degree in business management, program management, or a related field.
  • PMP certification.
  • Knowledge within MS Office, MS Project, project management tools (ClickUp, Azure Dev Ops, JIRA, etc.)
  • Knowledge of analytics and reporting capabilities for dashboard creation
  • Knowledge of Infor: business value drivers, competitive advantage, understanding of how we work.


Location:  Dallas, TX, St. Paul, MN, Alpharetta, GA, Greenville, SC

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.

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