General information

Country
Philippines
City
Manila
Department
Global Support
Job ID
36519

Description & Requirements

Technical support Analyst  providing support for Infor OS product line which includes ION, Mingle, IDM, Coleman, Widgets, IFS and Homepages and other associated Infor products.

Essential Duties

  • Act as the first point of contact for customers when they experience a technical or functional problem
  • Take ownership of the incidents; analyze, troubleshoot and provide a solution to the customer
  • Collaborate closely across the development or cloud team to find
  • Handle multiple incoming requests, prioritize according to urgency and impact, follow up in a timely manner with a solution
  • Provide Technical support to customers, ST Cloud teams with Infor OS product line. 
  • Act as the first point of contact for customers when they experience a technical or functional problem
  • Take ownership of the incidents; analyze, troubleshoot and provide a solution to the customer
  • Collaborate closely across the development or cloud team to find
  • Handle multiple incoming requests, prioritize according to urgency and impact, follow up in a timely manner with a solution.
  • Computer Science related  Educational background and some experienced in support or related subject.

Basic Qualifications

  • First experience working in Support, this also includes internships, student jobs as well as first work experience after graduation
  • Experience with AD, AZURE Database Platforms knowledge such as sql server,  Java, Apache, xml; ability to perform basic queries against a database
  • Proficiency working with Microsoft Office
  • Outstanding communication and writing skills in English (additional European languages such as  German/ French would be beneficial but not essential)
  • Problem solver mentality, analytical thinking, well organized.

Preferred Qualifications:

  • Degree level education and 1 year experience in software support development or consultancy.
  • Graduated in Computer Science, Mathematics, Physics, Engineering
  • Previous experience on Development, support in Software would help and knowledge of Infor software would be beneficial.


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.

Back to job list