General information

Country
India
State
Karnataka
City
Bengaluru
Department
Global Support
Job ID
37148

Description & Requirements

Required skills:

3+ Years Experience

1. Linguistical abilities: Proficiency in the English language (written & verbal) & customer service skills.

2. Technical skills: operational expertise on hotel operating software systems (Property Management Systems/PMS or Point Of Sale Systems/POS) and proficiency in basic Microsoft applications (word, ppt, excel) is a must.

3. Technical skills in PC troubleshooting to include Windows desktop operating systems (Windows 7/10/11), TCP/IP networking, including troubleshooting using O/S command line utilities, DHCP vs fixed IP addresses, and IP networks/subnet masks, knowledge of peripherals devices including receipt printers, barcode scanners, credit card terminals, and the ability to understand SQL databases and queries.

4. Prior experience working in a customer service centric environment.

Preferred Qualifications:

1.       Previous experience with Point of Sale, restaurant, or hospitality work environments.

2.       Technical certifications in networking, SQL, operating systems, or others.

3.       Previous experience using a CRM to log and work incidents such as: Salesforce, Zendesk or ServiceNow would be considered an asset.

4.       Additional knowledge of computer applications, SQL certification and such is a plus.


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience 

first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.

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